The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Free parking
Luggage storage
24-hour services
24-hour reception
24-hour security
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Lift
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Sports & Fitness
Billiard tables
Guest Parking
Electric kettle
Services
Room service
Housekeeping
Dry cleaning
Welcome drink
Happy hour
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Packed lunches
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Board games
Children's menu
Game room
Spa & Leisure
Sun terrace
Garden area
Leisure/ TV room
Room features
Heating
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Osborne Road, Jesmond,
Newcastle upon Tyne,
United Kingdom,
NE2 2AT,
Tyne and Wear
Map view
street view
Osborne Road, Jesmond,
Newcastle upon Tyne,
United Kingdom,
NE2 2AT,
Tyne and Wear
City landmarks
Bridge
Gateshead Millenium Bridge
2.4
km
Market
The Quayside
2.4
km
Museum
The Great North Museum
1.6
km
Night club
Newcastle Castle
2.5
km
Market
Grainger Market
2.2
km
Park
Jesmond Dene Park
1.5
km
Museum
Discovery Museum
2.8
km
Gallery
Baltic Centre for Contemporary Art
2.5
km
Museum
Victoria Tunnel
2.3
km
Museum
Life Science Centre
2.8
km
Cinema
Tyneside Cinema
2.5
km
Park
Exhibition Park
1.4
km
Gallery
The Biscuit Factory
1.9
km
Monument
Grey's Monument
2.0
km
Event hall
Newcastle Mansion House
890 m
Grey Street
2.2
km
Bridge
The Tyne Bridge
2.5
km
Gallery
Laing Art Gallery
2.2
km
Grandstand Rd
Town Moor, Newcastle upon Tyne
2.2
km
Park
Leazes Park Lion Sculture
2.6
km
Grainger Street Newcastle city centre
Grainger Town
2.1
km
Church
Saint Nicholas Cathedral
2.4
km
St Nicholas Square
Newcastle Cathedral
2.4
km
Mall
Eldon Square
2.1
km
Museum
Seven Stories
2.3
km
Stadium
St James' Park
2.1
km
Park
Paddy Freeman's Park
1.8
km
Downtown shopping
2.1
km
Square
The Blue Carpet
2.2
km
Garden
Civic Centre
2.1
km
Nearby
Event hall
Newcastle Mansion House
890 m
Zoo
Pets Corner
1.1
km
Restaurants
Osbornes
20 m
61 Osborne Road Jesmond
Jam Jar
100 m
Osborne Road Jesmond Jesmond
Ru
170 m
44 Osborne Road Jesmond
Pizza Express
130 m
92 Osborne Road Jesmond
Fat Hippo Jesmond
350 m
35A St. Georges Terrace
97 & Social
170 m
97 Osborne Road
A taste of persia
200 m
34 Osborne Road Jesmond
Acorn Chop Suey House
300 m
3A Acorn Road
Starbucks
350 m
Jesmond
Cafe 1901
380 m
St George's Terrace Jesmond
Reviews and Ratings
Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
clean
great location
old decor
service needs improvement
7.0/10
Very good
Rooms
7.1
Location
7.9
Service
7.6
Dining
6.4
Guest reviews
7.0/10
based on 9 reviews
3.5/5
based on 717 reviews
8.1
8.1/10 based on 5948 reviews
#43 of 92 hotels in Newcastle upon Tyne based on Tripadvisor
Claire
United Kingdom,
March
2024
6.0/10
The hotel was super quiet and so comfortable, spacious, bright, and cheerful. However, it was grubby, with stained walls, a very mouldy bathroom ceiling, and just generally lacking in TLC. It wasn't ready when we arrived.
Rooms
7.0
The rooms were spacious, bright, and cheerful, but lacked maintenance.
Service
6.0
The service was mixed with pleasant and helpful staff, but not ready upon arrival.
Location
8.0
The location was excellent, yards from the bus stop that took you into the city center.
Dining
5.0
The dining was poor value and a few items ran out quickly.
Facilities
5.0
Facilities were average.
Audrey
United Kingdom,
March
2024
8.4/10
The hotel is situated within a ‘student’ area, making it convenient and close to many restaurants. The rooms were very warm, but spacious, with a really comfy bed and a modern, very clean bathroom. The service was exceptional, with friendly and helpful staff, especially in the restaurant. The dining was fantastic with plenty to choose from, although some items were not replenished promptly. The facilities were overall great, offering what we needed. The value for money was reasonable given the location and services.
Rooms
8.0
The rooms were very warm, but spacious and comfortable with a modern, clean bathroom.
Service
9.0
The service was exceptional with very friendly and helpful staff.
Location
9.0
The location was convenient and close to many restaurants within a ‘student’ area.
Dining
8.0
The dining was fantastic with plenty of choices, although some items needed to be requested.
Facilities
8.0
The facilities provided what we needed during our stay.
Mary
United States,
December
2023
7.2/10
The hotel had fine rooms that were clean, though some areas could have been tidier. The service was nice, even accommodating last-minute breakfast requests. The location was perfect, especially for local dining options. The dining experience varied from well worth it to mediocre, with pricing to match. The facilities were decent overall.
Rooms
7.0
The room was not as clean as it could have been; the wallpaper was unbelievably dusty. Had to do some cleaning myself. On the upside, the room had a lovely hospitality tray and drowned out the noise effectively.
Service
8.0
The staff were friendly and professional, always ensuring our needs were met. Though not very knowledgeable about the city, they were accommodating.
Location
8.0
The location was just right for my trip purposes, full of pubs and restaurants, making dining choices easy. However, it seemed to cater more to a specific market.
Dining
6.0
The dining was a mix; from poor value to well worth it. Breakfast had its highs and lows, but the Colombian coffee was a highlight.
Facilities
7.0
Decent facilities overall, providing what was needed without any standout features.
Michael
United States,
November
2023
6.6/10
The hotel has both positive and negative aspects. The rooms are rather dated and could benefit from a complete refurbishment, making the stay a bit uncomfortable due to the high temperatures. However, the location is convenient with easy access to shops and restaurants. The dining experience offers limited choices but comes with some delicious options. The service is a mix of unwelcoming encounters and friendly, helpful staff.
Rooms
5.0
The rooms are in need of updating, with broken lampshades, worn-out carpets, very old bathroom suites, and extremely hot water.
Service
7.0
Location
8.0
The location is good for access to shops and restaurants, although a bit of a walk to the metro station.
Dining
6.0
The dining experience offers limited choice but had some delicious options available.
Facilities
7.0
Peter
United Kingdom,
October
2023
6.4/10
The hotel had a mix of positive and negative aspects. The rooms were nicely decorated and comfortable, but the lack of adequate cooling made sleeping challenging. The service was friendly but could be slow due to understaffing. The location was convenient with easy access to public transportation but was noisy at times. The dining experience was subpar with cleanliness issues noted. Overall, the hotel offered a good value for money stay.
Rooms
7.0
The rooms were nicely decorated and modern, but insufficient cooling made sleeping uncomfortable.
Service
6.0
The service was friendly but sometimes slow due to understaffing.
Location
8.0
The hotel is conveniently located close to public transportation and amenities but can get noisy.
Dining
5.0
The dining experience was disappointing with cleanliness issues noted.
Facilities
6.0
The facilities were sufficient but could have been improved in terms of dining cleanliness.
Joseph
United States,
October
2023
8.0/10
The hotel offers beautifully decorated rooms that are spacious, albeit a bit old and in need of updating, but still a good place to rest our heads. The location is great, especially for accessing the Town Centre and Airport, with convenient amenities nearby. The dining experience provided plenty of tasty options but needed some improvements in terms of service.
Rooms
8.0
The rooms were big, very old, and need updating but couldn't fault them as a place to rest our heads. They are beautifully decorated.
Service
8.0
The staff were very helpful and mannerly, coming from the bar in the other room. They explained the early bird special offer to us, showing good service.
Location
9.0
The location is extremely pleasant and helpful, ideal for reaching Newcastle centre. It's great for the Town Centre, Airport, and offers immediate car parking and easy access to public transport.
Dining
7.0
The dining experience was very tasty with plenty of choices, but attention to detail was needed, such as topping up items more frequently.
Facilities
8.0
The hotel has good facilities for a comfortable stay.
clean
old decor
Henry
United Kingdom,
July
2023
7.4/10
I was pleasantly surprised by the modern decor of the hotel, but the room felt a bit outdated compared to the rest of the property. The room, however, was very spacious, clean, and comfortable, though the direct proximity to the rowdy outdoor area posed a slight inconvenience.
Rooms
8.0
The room was very spacious, clean, and comfortable, despite being a bit out of style compared to the hotel's decor.
Service
9.0
The staff were incredibly friendly and helpful throughout my stay, making it a comfortable experience. From room service to housekeeping, their service was top-notch.
Location
7.0
The hotel's location was perfect for walking into the city, but the nearby pubs and clubs might not be ideal for families due to the noise. The proximity to the metro stop added convenience to travel around.
Dining
6.0
The dining experience was unfortunately a bit of a letdown as the options were limited, but the fruit salads were a refreshing choice given the circumstances.
Facilities
7.0
The facilities provided were satisfactory, but it was a shame about the dining experience. However, the convenience of the metro stop and spacious room made up for it.
John
United Kingdom,
May
2023
6.8/10
The hotel is a charming place with spacious and comfortable rooms, ideal for families. The service was a bit of a mix with accommodating staff but some lacking enthusiasm. The location is convenient but lacking in cleanliness. Dining was a delightful experience with a variety of freshly cooked options. Overall, a pleasant stay with a few minor drawbacks.
Rooms
7.0
The room was large, airy, and comfortable, equipped with a small fridge which was convenient for a multi-night stay.
Service
6.0
The staff were generally helpful and accommodating, although some lacked enthusiasm.
Location
6.0
The hotel is walkable to the town center and close to amenities, but cleanliness could be improved.
Dining
8.0
The dining experience was fantastic with a variety of freshly cooked options served by friendly and attentive staff.
Facilities
7.0
The hotel offers satisfactory facilities for a comfortable stay.
Leslie
United Kingdom,
May
2023
7.8/10
The hotel room was huge with 3 large beds and lots of space for luggage, but it could do with a revamp. The facilities were as expected with tea facilities, iron, TV, shower, etc. However, it was dated and not fully cleaned in certain areas, like the extractor fan full of dust and cobwebs around the bathroom skirting.
Rooms
7.0
The room was spacious with all necessary facilities but needed updating and more thorough cleaning in certain areas.
Service
9.0
The service was fantastic, especially from Kieran who was very helpful and attentive. They even accommodated special requests like non-dairy milk. The hotel staff were great, and the service at the Phoenix Bar next door was top-notch.
Location
8.0
The location was convenient, only 10 minutes to the city center and central for all needs in the area. It's a good spot for nightlife, socializing, and public transport, although the water appeared cold and grey at times.
Dining
8.0
The dining experience was good, especially at check-in. The food was surprisingly hot and well-cooked, like the excellent natural cut fries, but there were some discrepancies with previous expectations.
Facilities
7.0
The hotel facilities were satisfactory but could benefit from some updates to match the overall experience.
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